Limited communication during weekend of 20/21 June.
by Charles Oldham | 19 Jun 2009 | Permalink |
Hardware
Just a quick note for those watching our blog feed that over the coming weekend we are rebuilding the server room at Tideway Towers.
Our public sites and support numbers will be unaffected throughout but our email and remote working systems will be down so you may not get a response from Tideway staff via the forum.
Customers with Support Contracts
P1 Issues
For P1 issues please contact Tideway Support directly on the normal numbers below. We will raise cases for you and deal with the issues.
- USA Tel: +1 800 948 5021
- UK/Global Tel: +44 (0) 20 7368 7305
These numbers may be unavailable for very short periods of time as they are migrated between backup systems over the weekend. If you are unable to get through please try again a few minutes later.
P2+ Issues
For all other issues please raise cases as normal via the portal and they will be dealt with as systems come back online for Monday morning.
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