What’s up with Tideway.com?
What just happened?
About a year ago, Tideway was acquired by BMC, and Tideway Foundation became BMC Atrium Discovery & Dependency mapping. As you might expect, there will be changes to tideway.com and the Tideway Community as a result. If you’re reading this, you’ve probably noticed that Tideway.com has a new look – one that is much more BMC-ish. This is the first of a series of significant changes that you’ll see over the coming months.
We have a fairly involved plan for the gradual migration of this website into various different places within BMC, but we (being a mix of BMC and ex-Tideway folks) realise that we can’t just lift things up from one platform and drop them onto another. It’d be like trying to mix two drinks by putting them in different cups, and then banging the cups together. In other words, it’d be both counter-productive and messy. Instead, we’re taking our time and migrating our web content a piece at a time. Since this is going to take a while, we’ve redesigned this site to bring it in line with other BMC web properties, and soon you’ll be able to reach it via BMC web addresses as well as Tideway ones.
The first thing that you’ll notice is that the “brochureware” side of the site isn’t up there in the tabs anymore. If you’re here instead of on bmc.com, you’re probably one of our users already and you don’t need all of that. We’re filling that need by building up the product pages on the BMC website instead.
This means that the focus of this site is now squarely on the community. This isn’t an accident – our community of users is important to us and we’re not going to take this place away until we’re certain that there’s a good home ready for us in the BMC Developer Network.
So what is the plan?
We’re working to something I’ve been calling The Tideway Migration Masterplan. It’s all very involved, and contains a lot of interdependencies, so I’m not going to go into it in very fine detail.
It’s got six steps, and we’ve just completed step 3 – migration of marketing material. We’re also well underway with step 4, which will be the major step of bringing everything under a bmc.com domain name and branding. Why are we doing this? So it’s less jarring for folks who’ve only ever dealt with BMC and have never heard of Tideway! It will also make it easier for us to gradually tie into other systems within the BMC web presence, and gradually pull the two communities together in a way that makes sense.
Once that’s done, you should expect to see our documentation start to integrate with the rest of BMCs product documentation. This isn’t going to happen right away as there are changes afoot in how BMC handles and presents its documentation. We’re heavily involved with those changes, but we’re waiting for them to fully bed in before moving our documentation into BMC’s new (yet curiously familiar) platform.
Lastly, you’ll see our forums and other community features merge in with the BMC communities. As with documentation, there is work taking place within BMC to evolve their website’s community features, and we’re not going to bring the two together until we’re sure it’s a good fit.
When should we expect to see all this?
We’re not working to a strict timeline at the moment. This might seem odd, but doing it right is far more important to us than meeting arbitrary deadlines. We’ve always worked with the idea that a community is a group of people with common interests, not just some software on a website. We support that community by trying to keep the tools we all use to communicate from getting in the way, and by trying to make our communication as seamless and easy as possible. We want to make sure that when we change the tools around, we don’t damage the community that they’re meant to help. We want to make sure that the move from one platform to another doesn’t get in the way of the community, and that we can maintain the level of communication and interaction that you’re all used to.