Ladies and Gentlemen, Knowledge Has Left The Building
Back in the early 90’s only 10% of the operational expenditure involved in running a data centre was people , by 2001 it was 30% and today this has risen to around 50% driven both by escalating numbers and scarcity and hence cost of skilled staff.
That’s a significantly increased number of expensive, skilled folk filling war-rooms whiteboards with application topologies and system behavior diagrams in an effort to fix outages faster, plan for safer changes and remove configuration time bombs from their environment.
And what happens to all that work?
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