using community edition. vm comes up fine. http://<ip-add> shows tideway home page. I am not able to login after that using any (admin/admin, system/system etc). I see the following error in /usr/tideway/log/tw_appserver_log

“ERROR: Unencoded string error: ‘clickwrap.html’

Any idea?

Hi there Deepak.
It’s possible that the account has become locked out if the wrong password is used three times. I see you have command line access; you can unlock the system account as follows:

tw_upduser —active —passwd-ok system

It’s worth trying this. I’m assuming you haven’t logged on successfully at all yet, by the way.

I tried changing the password and unlocking the account as well. That did not work either. Later on, I worked with Tideway support and learnt that there was some bug in 8.0.1 version and got fixed. Now, I am on 8.1 and it’s working fine.

Glad to hear you’re working now. Just to close out the thread for people arriving via search, the ‘Unencoded string error’ was certainly in 8.0.x; but it was a benign error that did not prevent login, and was fixed in 8.1.x

i also locked my account, but this command above, doesn’t work?!

tw_upduser command not found

I’m logged in as root in the CLI

EDIT: i use the enterprise version

That is because tw_upduser is not in PATH for the root user. You should log in as tideway.

It is not necessary to log in as root on an appliance to perform administration and is actively discouraged.