Hi to all,

I am new to this product.I downloaded the vmware. But as soon as I start it is asking username/password. I tried system/system, admin/admin,tidewayroot/tidewayroot but all this failed.

Please anyone can help me.

Thanks in advance.

Chirag Karnik

Use:

User: root
Pass: tidewayroot

or

User: tideway
Pass: tidewayuser

Welcome to the forum!

The community edition has a dedicated Getting Started Guide which is also available online here. Accessing the UI is described here along with the standard password. Default command line passwords are here.

Note that you should change all the default passwords as a matter of course when you commission an appliance – the system will force you to change the UI password but the CLI passwords are up to you.

Also remember that you shouldn’t generally be using the CLI unless you are doing things like altering the network configuration at commissioning time. The appliance is built as a hardened stand alone product driven from the UI and not a general purpose server; using it as such will generally weaken it’s security.

Forgive me Chirag I missed your screenshot and the issue may be simpler.

Maybe you have missed that the product is driven through it’s web UI? All you need to do is the point a web browser at the IP shown in the console output in your screenshot (http://192.168.0.4) and you will get the UI login.

If you then login as system/system in the web ui you should be in – you will be asked to change the password at this point.

Hi Petrus,

Thanks a lot. That issue is solved.

Chirag

Thanks the issue is solved.

Petrus Johansson - 25 January 2010 11:43 AM

Use:

User: root
Pass: tidewayroot

or

User: tideway
Pass: tidewayuser

Hi Charles,

Thanks for the reply.

I am trying to perform the steps as specified in the guide and you specified. but getting below error.

500 Error – Internal Server Error!Unable to retrieve the page because of server-configuration problems. Please contact an administrator or try again later.

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Steps performed

Step 1 : Started VMware
Step 2 : Logged into the unix with root/tidewayroot (as specified by Petrus)
Step 3 : Returned to my laptop and in the web browswer trying to open http://192.168.0.4 and getting that error.

Am I missing something. Do I need to start the server ?

Charles Oldham - 25 January 2010 12:11 PM

Forgive me Chirag I missed your screenshot and the issue may be simpler.

Maybe you have missed that the product is driven through it’s web UI? All you need to do is the point a web browser at the IP shown in the console output in your screenshot (http://192.168.0.4) and you will get the UI login.

If you then login as system/system in the web ui you should be in – you will be asked to change the password at this point.

Can you ping the address from your laptop? Or use a ssh client like PuTTY to connect to the CLI?

First step is to ensure you have a correct network path to the appliance and the web response you see is coming from it and not some other device.

Did you manually specify the networking details or have they been provided by DHCP?

I can ping the server from my laptop.

I didn’t change any settings.

Charles Oldham - 25 January 2010 12:36 PM

Can you ping the address from your laptop? Or use a ssh client like PuTTY to connect to the CLI?

First step is to ensure you have a correct network path to the appliance and the web response you see is coming from it and not some other device.

Did you manually specify the networking details or have they been provided by DHCP?

Did you manage to get your issue resolved?

I am having the same problem using DHCP with the 8.3 beta test. I hosted the VM on my laptop and I can ping the IP listed. I get the “ 500 Error – Internal Server Error!Unable to retrieve the page because of server-configuration problems. Please contact an administrator or try again later.” error when I try to browse to the IP in Internet Explorer. I notice that the “Application Server is stopped.” When I try to start it, it starts, but then dies again. It seems to think it is already running. The pid file does not exist and I removed the tw_appserver.out file.

The VA also has to be able to resolve it’s own hostname otherwise various listening services cannot respond correctly. It’s in the troubleshoot section of the docs here if you need more details.

I suspect while you are getting an IP from your infrastructure you are not getting a DNS entry. You may have to set it locally.

You should never need to remove a *.out file, in fact as they capture the standard error of the services they are normally needed to diagnose issues.