- 1 Product Description
- 1.1 Known Versions
- 2 Software Pattern Summary
- 3 Platforms Supported by the Pattern
- 4 Identification
- 4.1 Software Instance Triggers
- 4.2 Simple Identification Mappings
- 5 Versioning
- 5.1 WMI Query Versioning (CA Service Desk Server and CA Service Desk DB providers)
- 5.1.1 CA Service Desk Server
- 5.1.2 CA Service Desk Database Provider
- 5.2 Registry Query Versioning (All components)
- 5.3 Package Versioning (All components)
- 6 Application Model Produced by Software Pattern
- 6.1 Pattern Trigger
- 6.2 Install root
- 6.3 SI Depth
- 6.4 Relationship Creation
- 6.4.1 Server pattern
- 6.4.2 UI Server pattern
- 6.4.3 Database Provider patterns
- 7 Subject Matter Expertise
- 8 Testing
- 9 Information Sources
- 10 Open Issues
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- What is this?
- This is a product information page, containing details of the information that BMC Atrium Discovery gathers about a product and how it is obtained.
- Product Name
- Service Desk
- Publisher Page
- Category
- Problem Management Software
- Release
- TKU 2010-May-1
- Reports & Attributes
- Publisher Link
- CA
Product Description
CA Service Desk is a tool for automation and management of internal (enterprise service center management) and
external (customer support) help desks or service centers.
It is a service desk product that offers service request, incident, problem and change management capabilities
that maximize analyst productivity and enhance responsiveness.
CA Service Desk is ITIL compatible and built on a scalable architecture.
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